You can complete your transaction in any of the 55 branches in the new network of Oriental.
In addition, you can make payments and deposits (by check only), in the payment mailboxes located in any of the 55 branches.
Former Scotiabank customers whose accounts migrated to Oriental, you will find the services available for your personal or business accounts on this page. Are you ready?
First and foremost, all funds are safe. Your accounts are now a part of the Oriental banking system.
If you continue accessing Scotiabank’s former banking service, you won’t be able to see your account balances on this site. You will have an instant view of your account balances by activating your new Oriental Online Banking service and following the prompts to log in or sign up.
You must have recently received a letter with your provisional accesses to start using the online banking services. Remember, to access your accounts online, you must do so through your new Oriental Online Banking. Visit orientalbank.com and under "Oriental Access", click on "Access Your Accounts", select "Personal Banking". Click here to learn more about online enrollment.
The fastest way for you to access your funds is by activating your Oriental debit card. If you have not yet received the card and need immediate funds, you can do the following:
Some of your product names and account numbers have changed. Find below important information for your new deposit accounts. For more information on the Terms and Conditions, click on the account name.
| Product Names Before Conversion | Product Names After Conversion |
| Oriental Max Plus @ Work | Progresa Contigo |
| Oriental Max Plus (Cheques and Ahorro) | Cuenta Ágil (Cheques and Ahorro) |
| Chequera Oriental | Chequera Oriental |
| Total Access Senior | Oriental Segura |
| Flow | Yes |
| Oriental e | Libre |
| Cuenta Completa Renovada | Cuenta Completa |
| Cuenta Completa | Cuenta Completa |
| Oriental High Yield | Oriental High Yield |
| Oriental Max | Progresa |
| Oriental Básica | Libre |
| Cuenta Ahorro Oriental / Oriental Savings | Cuenta Ahorro Oriental / Oriental Savings |
| Predilecta | Oriental High Yield |
| Oriental Kids | ABC |
| Xmas Club | Ahorro Club |
| Money Master | Money Master |
It is important to emphasize that:
It is important that you know that your transaction history did not migrate.
You should have received in the mail a new chip and contactless debit card. With this new contactless technology, you can pay by simply bringing the card close to the sales terminal. Your card never leaves your hands - the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay with the chip or the magnetic strip. If you didn't receive your card, fill out this form for more help.
You must activate your card immediately, since you will not be able to use your existing one. Direct debits linked to your debit card will have to be registered again once you receive your new debit Mastercard®.
Important:
Oriental will honor your existing terms and conditions until the expiration date. These will be renewed under the new Oriental Terms and Conditions.
Oriental will honor the terms and conditions of your existing Individual Retirement Accounts (IRAs) until the expiration date. These will be renewed with the new Oriental Terms and Conditions.
If you have unsecured personal Loans or auto loans:
If you have a credit card, you will receive a new Mastercard with Oriental logo with contactless and chip technology soon. You will also receive a communication where you will find all the details about dates, how to activate it, terms and conditions, among others.
You now have more services to help you simplify your life when you want from wherever you are. We've prepared an Online and Mobile Banking guide so you can be more than ready when the integration occurs.
You now have a network of more than 450 ATMs around the island. You can make the following transactions:
These functionalities could vary in ATMs inside and outside the network.
You will receive a final statement of your previous account. You will receive your new periodic statement for your Oriental deposit account on the date of the account cycle.
How do I register to Online Banking?
Enroll in Oriental Online Banking using the steps below. You must first enroll using a desktop computer. After you have established your new password and logged in for the first time, you will then be able to log in to Mobile Banking on your mobile device. We've prepared an Online Banking guide so you can be more than ready.
We've prepared a Mobile Banking guide so you can be more than ready when the integration occurs. With our mobile tools you can:
How do I sign into Oriental Mobile Banking?
Before you start using the Oriental Mobile Banking app, you must first enroll into Online Banking using a desktop computer or through your mobile browser. After you have established your user id and password and logged in for the first time on a desktop computer, you will then be able to log in through the app.
Only Oriental offers you SecurLOCKTM. An easy-to-use application that helps you protect your cards. This will allow you to:
Your bill payments changed to a new platform. After you set up your online banking, you could add new payees.
Deposit checks into your account with your smartphone.
Oriental is committed to the environment and encourage the responsible use of paper to reduce the ecological impact. That’s why we urge you to register to receive your statements online.
How do I send money to someone with People Pay?
You need to be registered in Online Banking. Once you’ve accessed it, click “People Pay”. You can send money to anyone with a bank account at any financial institution within the United States. Click “People Pay settings” to submit your email address and/or mobile phone number. Once confirmed, by placing the confirmation code, you will receive future notifications regarding your payments.
In the “Send Money to a Person” area, write:
Limits:
Once you’ve sent the payment, the recipient is registered and, in the future, you will only have to select their name from a list of “Contacts”.
Some of your product names and account numbers have changed. We have described these changes in the welcome letter sent by mail.
You will receive your new periodic statement for your Oriental deposit account on the date of the account cycle.
It is important that you know that your transaction history did not migrate.
You should have received in the mail a new chip and contactless debit card. With this new contactless technology, you can pay by simply bringing the card close to the sales terminal. Your card never leaves your hands - the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay with the chip or the magnetic strip.
You must activate your card immediately, since you will not be able to use your existing one. Direct debits linked to your debit card will have to be registered again once you receive your new debit Mastercard®.
Important:
You can continue using the checks you currently have with the old account number until you finish them. Remember, when reordering your checks, provide your new account number and new route and transit number: 221571415.
Oriental will honor your existing terms and conditions until the expiration date. These will be renewed under the new Oriental Terms and Conditions.
If you have a commercial loan, your account number will change, but the terms and conditions will remain until the expiration date. You will be receiving detailed communications on this process.
If you have a Business Credit Card, you can continue to use your current credit card as usual.
If you have a POS, your operation will continue as usual.
In the event there are any changes, you will be receiving further communications.
You will have a network of more than 450 ATMs around the island. You can make the following transactions:
These functionalities could vary in ATMs inside and outside the network.
Convenient financing options tailored to your business.
Oriental Cash Management is our easy-to-use, secure online banking platform for business accounts that provides our Oriental Biz mobile application access. Control your business transactions 24/7 and manage cash flow in real-time.
We've prepared this helpful guide to facilitate your transition from the Online Banking for Business system to the Oriental Cash Management.
A convenient, easy-to-use, and secure mobile application. Manage all your business transactions in real-time 24/7 with access to the Oriental Cash Management.
You can complete your transaction in any of the 55 branches in the new network of Oriental.
In addition, you can make payments and deposits (by check only), in the payment mailboxes located in any of the 55 branches.
The conversion will be completed on November 9, 2020. After the products and services of both banks are integrated, and their information systems, you will be able to make all your banking transactions in any of the 55 branches of Oriental.
You will now have a network of over 460 ATMs throughout Puerto Rico and US Virgin Islands, to withdraw and see your account balances at no additional charge.
You will be able to make your deposits and other transactions at all the Oriental ATMs. View locations here.
When the acquisition agreement is finalized, the deposits of the assumed bank will continue to be insured separately for at least six months after the merger. This grace period allows you to restructure your accounts if necessary.
If after the merger it turns out that you have more than $250,000 in the combined banks you can still be completely secured. The deposits you have in either bank in different categories of property such as joint or individual accounts (which include checking, savings, and CD accounts) and retirement accounts are insured separately up to $250,000. For example, if after the merger you have up to $250,000 in individual accounts and up to $250,000 in your joint accounts you will still be fully insured.
If you wish to calculate the amounts that you will have insured by the FDIC you can visit the following link https://edie.fdic.gov/calculator.html.
The basic insured amount of the FDIC is $250,000 for each depositor in each bank. Therefore, if you have money in both institutions and your combined total (including accrued interest) is $250,000 or less, your money is fully protected.
Some of your product names and account numbers have changed. For more information visit the Deposit Accounts section.
For the products: CD, CD IRA, Educational IRA, personal, auto and mortgage loans as well as commercial loans and credit lines, Oriental will honor the interest rates and term until its expiration.
Checks: You can continue using your current checks. When you make a reorder, it will have the Oriental logo, but the route and transit, and account number will remain the same.
Debit Cards: You can now activate your new card, you won't be able to use your previous one.
Loan payment stubs: You can continue using the payment stubs for your car, personal, and mortgage loans.
The interest you generate on your checking and/or savings accounts will remain the same. In case of any change, you will be notified at least 30 days in advance.
In the Certificates of deposits, CD IRA and Educational IRA accounts the interest rate will be the same until maturity. For savings or checking accounts separately, the interest rate will remain the same, unless you are notified of a change at least 30 days in advance.
Yes, the branches that were Scotiabank will continue to offer the same products and services.
However, you must monitor your account and notify us immediately if the deposit is not received.
If you have any inconvenience with your direct deposit or direct debit you can call 787.766.4999.
No, you can continue sending your payments to the address you have always used. If there are any changes in the future, you will be notified in advance to make the necessary adjustments.
Also, you can continue using the online payment system of Web Payment. Now through orientalbank.com> Access your accounts> ScotiaPR Access> Web Payment.
Mortgage and Loans
Credit Cards
Oriental will not be offering automated credit line increases for customers at this time. To request a credit limit increase, call us at 787.766.4999.
The new address to send your auto loan payments is: P.O. Box 195115, San Juan, PR 00919-5115.
Oriental A + is a term loan that includes a residual value as for leases. With the advantages of zero charges for origin, zero charges for premature cancellation, the car is in the name of the customer, up to 66 months with residual value, and annual rights less than the lease.
If you have a commercial loan, your account number will change, but the terms and conditions will remain until the expiration date. You will be receiving detailed communications on this process.
Customers that already had the service will have new access.
You can now access the new Oriental Cash Management and the updated balances will be reflected. Transaction history did not migrate to the new platform.
You now have more services to help you simplify your life when you want from wherever you are. We've prepared an Online and Mobile Banking guide so you can be more than ready.
Your customer service number is 787.620.0000.
Service hours are:
To receive automated information about your accounts 24/7, call 787.622.6800, our fast and convenient phone banking service.
Commercial Clients
Because your time is valuable, we are more than ready to serve you when you need us. Call 787.620.PYME (7963) from Monday to Friday from 7:00 am to 7:00 pm, and Saturdays from 8:00 am to 5:00 pm.
Corporate banking customers will continue to call their business relationship officer. If you were a Scotiabank client before December 30, 2019, you could keep calling 787.721.9199 for service issues. For more information, download the Corporate Welcome Package.
1 Only for individuals. Available for accounts: Libre, Somos, Progresa, Ágil, Progresa Contigo, ETA, ¡Ahorra!, Club del Ahorro, Crece, Yes! and ABC. Deposit limit: $6,000 per check; $12,000 a day; $24,000 every 25 days. All checks must be made payable to the owner of the account in which it is requested to be deposited and endorsed. Subject to Oriental Bank’s Funding Availability Policy.
2 The option to register for e-statements is not available for the mobile version.
3Certain restrictions apply, for more details, access orientalbank.com.
SecurLOCK Equip is a registered trademark of FIS Global.
Mastercard® is a registered trademark of Mastercard International Region LAC and is used by the issuer under license.
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Oriental Financial Services Corp., member FINRA/SIPC, and Oriental Bank are subsidiaries of OFG Bancorp.
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