Former Scotiabank client, need help? FIll out this form.

Welcome!

Former Scotiabank customers whose accounts migrated to Oriental, you will find the services available for your personal or business accounts on this page. Are you ready?

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Table of Contents

Viewing Your Online Balance

First and foremost, all funds are safe. Your accounts are now a part of the Oriental banking system.

If you continue accessing Scotiabank’s former banking service, you won’t be able to see your account balances on this site. You will have an instant view of your account balances by activating your new Oriental Online Banking service and following the prompts to log in or sign up.

You must have recently received a letter with your provisional accesses to start using the online banking services. Remember, to access your accounts online, you must do so through your new Oriental Online Banking. Visit orientalbank.com and under "Oriental Access", click on "Access Your Accounts", select "Personal Banking". Click here to learn more about online enrollment.

Gaining Immediate Access to Funds

The fastest way for you to access your funds is by activating your Oriental debit card. If you have not yet received the card and need immediate funds, you can do the following: 

  • Write a check using your old Scotiabank checks for expenses as usual. These checks will continue to be accepted. Currently, there is no need to order new Oriental checks.
  • Access the new Oriental Online Banking and Mobile Banking services to make payments or transfer money. See more details here.
  • Withdraw funds in the Branch or Drive-thru using a counter slip or by writing a check for “cash” using a Scotiabank check to Oriental.
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For You

Products

Deposit Accounts

Some of your product names and account numbers have changed. Find below important information for your new deposit accounts. For more information on the Terms and Conditions, click on the account name.

Product Names Before Conversion Product Names After Conversion
Oriental Max Plus @ Work Progresa Contigo
Oriental Max Plus (Cheques and Ahorro) Cuenta Ágil (Cheques and Ahorro)
Chequera Oriental Chequera Oriental
Total Access Senior Oriental Segura
Flow Yes
Oriental e Libre
Cuenta Completa Renovada Cuenta Completa
Cuenta Completa Cuenta Completa
Oriental High Yield Oriental High Yield
Oriental Max Progresa
Oriental Básica Libre
Cuenta Ahorro Oriental / Oriental Savings Cuenta Ahorro Oriental / Oriental Savings
Predilecta Oriental High Yield
Oriental Kids ABC
Xmas Club Ahorro Club
Money Master Money Master

 

It is important to emphasize that:

  • You can continue to use the checks you currently have with the previous account number until they are finished.
  • To reorder checks, call 787.620.0000 or visit your nearest branch. Remember, when reordering your checks, provide your new account number and your new route and transit number: 221571415.
  • Direct debits linked to your old account number will continue to be processed as usual. New direct debits must use the new account number assigned and the new routing and transit number: 221571415.
  • You can conveniently deposit cash and checks through identified ATMs, drive-thru service, and smartphone using Mobile Banking and in our branches.

Debit Card

You should have received in the mail a new chip and contactless debit card. With this new contactless technology, you can pay by simply bringing the card close to the sales terminal. Your card never leaves your hands - the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay with the chip or the magnetic strip. If you didn't receive  your card, fill out this form for more help.

Mastercard Debit Card

You must activate your card immediately, since you will not be able to use your existing one. Direct debits linked to your debit card will have to be registered again once you receive your new debit Mastercard®.

Important:

  • You should have received a new debit Mastercard with chip, contactless and your new PIN in a separate security envelope. Activating your card is very easy. You have several options:
    • Make a payment or a purchase using your new PIN.
    • Use your new card at any automated teller machine (ATM), using your new PIN.
    • Call 1.866.622.6800 and follow the prompts. Your old PIN will not work with your new card.
  • If you did not receive your debit card, you can:
  • If you received your debit card and did not receive the new PIN, you can:
    • Visit this form to request a call back from one of our representatives
    • Call Customer Service at 787.620.0000.

Certificate of Deposits (CD's)

Oriental will honor your existing terms and conditions until the expiration date. These will be renewed under the new Oriental Terms and Conditions.

Individual Retirement Account (IRA’s)

Oriental will honor the terms and conditions of your existing Individual Retirement Accounts (IRAs) until the expiration date. These will be renewed with the new Oriental Terms and Conditions.

Unsecured Personal Loans and Auto Loans

If you have unsecured personal Loans or auto loans:

  • They will continue with the same number you currently have.
  • Existing terms and conditions will be honored until the expiration date.
  • You will continue with the same payment book. You can make payments at any of our branches or through the alternative channels that we describe below.
  • Direct debits will remain as you have them now.
  • If you send payments by mail, you must send it to P.O. Box 195115, San Juan, PR 00919-5115.

Credit Cards

If you have a credit card, you will receive a new Mastercard with Oriental logo with contactless and chip technology soon. You will also receive a communication where you will find all the details about dates, how to activate it, terms and conditions, among others.

Online Services

You now have more services to help you simplify your life when you want from wherever you are. We've prepared an Online and Mobile Banking guide so you can be more than ready when the integration occurs.

  • If you are registered in Online Banking and Mobile Banking, you should have received a letter with your new temporary accesses to start using the new application.
    • This first step of creating your new provisional access must be done first in Online Banking. Afterward, you can proceed to your Mobile Banking.
    • Your payments and internal automated transfers will go through the new Online Banking application; you will only have to register external transfers or transfers to third parties through Online Banking or People Pay. You must have the accounts' information at hand to include them in the application.
    • You should delete the application you are currently using for your Mobile Banking with the O in gray and download the new application with the orange O.
      Mobile Bank GrayMobile Bank Orange
  • If you are NOT registered in Online Banking and Mobile Banking, learn how to register here.

ATM Network

You now have a network of more than 450 ATMs around the island. You can make the following transactions:

  • Check and cash deposits
  • Transfers
  • Change PIN
  • Withdrawals

These functionalities could vary in ATMs inside and outside the network.

Periodic Statements of Deposit Accounts

You will receive a final statement of your previous account. You will receive your new periodic statement for your Oriental deposit account on the date of the account cycle.

  • The last statement for your previous deposit account will include activity until November 6. It is important for you to know that your transaction history will not be available online after this date.
  • Oriental has deposit account statement cycles on the 15 and 30 of each month. The date of your deposit account cycle is determined by the type of account.
  • If you currently receive a combined deposit account statement, you will continue to receive it after the transition if both accounts are active and have a balance.
  • You will continue to receive the front image of your paid and canceled checks on your checking account statement.
Tablet with Online Banking

Online Banking

How do I register to Online Banking?
Enroll in Oriental Online Banking using the steps below. You must first enroll using a desktop computer. After you have established your new password and logged in for the first time, you will then be able to log in to Mobile Banking on your mobile device. We've prepared an Online Banking guide so you can be more than ready.

  1. Visit orientalbank.com on your web browser
  2. In the menu, click “Access your accounts”
  3. Under “Oriental Access”, select “Personal Banking”
  4. Under “Not yet enrolled?” click on “Sign Up”
    Step 4
  5. Read the details and check the small boxes where necessary and click continue
    Step 5Step 5.1
  6. Create your user profile
    Step 6
  7. After completing the registration, you will have the option to subscribe to the e-statements.

Mobile Banking

We've prepared a Mobile Banking guide so you can be more than ready when the integration occurs. With our mobile tools you can:

  • Deposit checks using your cellphone camera1.
  • Send money to any account in USVI, Puerto Rico and the United States with People Pay. For more information, see below.
  • Quick access to check your balances and transactions using Touch ID or Passcode.
  • Make payments.
  • Make transfers between Oriental accounts.
  • Locate branches and ATMs.
Mobile Phone with Mobile App

How do I sign into Oriental Mobile Banking?
Before you start using the Oriental Mobile Banking app, you must first enroll into Online Banking using a desktop computer or through your mobile browser. After you have established your user id and password and logged in for the first time on a desktop computer, you will then be able to log in through the app.

Download the Retail Welcome Package

Download

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For Your Business

Products

Deposit Accounts

Some of your product names and account numbers have changed. We have described these changes in the welcome letter sent by mail.

  • The debits and direct deposits already programmed to your old account number will continue to be processed as usual. For new debits and direct deposits, use your new account number.
  • To make deposits, you can conveniently do so at the ATMs located in our branches or drive-thrus and checks through your smartphone through Mobile Banking3. You will also have Live ATMs available around the island, where you can make the following transactions: loan, credit cards or utility payment, deposit and withdraw money, transfer between accounts, and cash checks. All this as if you were doing it in a branch.  View our branch locations here.

Periodic Statements of Deposit Accounts

You will receive your new periodic statement for your Oriental deposit account on the date of the account cycle.

  • The last statement for your previous deposit account will include activity until November 6. It is important for you to know that your transaction history will not be available online after this date.
  • Oriental has deposit account statement cycles on the 15 and 30 of each month.
  • If you currently receive a combined deposit account statement, you will continue to receive it after the transition if both accounts are active and have a balance.
  • You will continue to receive the front image of your paid and canceled checks on your checking account statement.

Debit Cards

You should have received in the mail a new chip and contactless debit card. With this new contactless technology, you can pay by simply bringing the card close to the sales terminal. Your card never leaves your hands - the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay with the chip or the magnetic strip.

debitcard

You must activate your card immediately, since you will not be able to use your existing one. Direct debits linked to your debit card will have to be registered again once you receive your new debit Mastercard®.

Important:

  • You should have received a new debit Mastercard with chip, contactless and your new PIN in a separate security envelope. Activating your card is very easy. You have several options:
    • Make a payment or a purchase using your new PIN.
    • Use your new card at any automated teller machine (ATM), using your new PIN.
    • Call 1.866.622.6800 and follow the prompts. Your old PIN will not work with your new card.
  • If you did not receive your debit card, you can:
  • If you received your debit card and did not receive the new PIN, you can:

Checks

You can continue using the checks you currently have with the old account number until you finish them. Remember, when reordering your checks, provide your new account number and new route and transit number: 221571415.

Certificate of Deposit (CD)

Oriental will honor your existing terms and conditions until the expiration date. These will be renewed under the new Oriental Terms and Conditions.

Commercial Loans

If you have a commercial loan, your account number will change, but the terms and conditions will remain until the expiration date. You will be receiving detailed communications on this process.

Commercial Credit Cards

If you have a Business Credit Card, you can continue to use your current credit card as usual.

Point of Sale (POS)

If you have a POS, your operation will continue as usual.

Safe Deposit Box

In the event there are any changes, you will be receiving further communications.

ATM Network

You will have a network of more than 450 ATMs around the island. You can make the following transactions:

  • Check and cash deposits
  • Transfers
  • Change PIN
  • Withdrawals

These functionalities could vary in ATMs inside and outside the network.

Commercial Credit

Convenient financing options tailored to your business.

  • Commercial Credit Line
  • SBA Guaranteed Loans
  • Long and Short Term Business Loans
  • Commercial Mortgages
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Online Banking

Oriental Cash Management is our easy-to-use, secure online banking platform for business accounts that provides our Oriental Biz mobile application access. Control your business transactions 24/7 and manage cash flow in real-time.

  • Consultation and transaction services.
  • Deposit checks with your mobile phone (FOTOdepósito).
  • Electronic payment and collection services (ACH and Wire Transfers).
  • Bill Payment service to make individual or recurring payments.
  • Positive Pay service to prevent fraud due to the writing of unauthorized checks.

We've prepared this helpful guide to facilitate your transition from the Online Banking for Business system to the Oriental Cash Management.

Oriental Biz

A convenient, easy-to-use, and secure mobile application. Manage all your business transactions in real-time 24/7 with access to the Oriental Cash Management.

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Download the Commercial Welcome Package

Download

Frequently Asked Questions

Branches and ATMs

Banking Products

Payments

Credit Cards

Car Loans

Commercial or Corporate Banking

Online and Mobile Banking

Customer Service

Your customer service number is 787.620.0000.

Service hours are:

  • Monday through Friday from 7:00 am to 7:00 pm
  • Saturdays from 8:00 am a 5:00 pm

To receive automated information about your accounts 24/7, call 787.622.6800, our fast and convenient phone banking service.

Commercial Clients

Because your time is valuable, we are more than ready to serve you when you need us. Call 787.620.PYME (7963) from Monday to Friday from 7:00 am to 7:00 pm, and Saturdays from 8:00 am to 5:00 pm.

Corporate banking customers will continue to call their business relationship officer. If you were a Scotiabank client before December 30, 2019, you could keep calling 787.721.9199 for service issues. For more information, download the Corporate Welcome Package.