"Oriental Bank completed the transition of all former Scotiabank accounts to the Oriental banking platform last weekend. This transition means that all accounts are now under Oriental account numbers and not accessible by their former Scotiabank numbers. Other banking products such as debit cards which supply access to account funds have also changed.
We want to assure our esteemed clients that their funds are safe and secure. We understand that there is frustration and apprehension in not being able to access funds. It is the priority of every person in our organization to assist our clients in updating their user information which would allow immediate access to their accounts.
While every effort was made to notify and inform customers of the steps to be taken to access their funds once conversion was complete through mail delivery, media alerts, social media notifications, and outreach efforts. Unfortunately, all customers did not receive the necessary notifications. We acknowledge that this is a disruption in the lives of our banking clients’, and we are working diligently to rectify the situation.
As always, for the most up-to-date information, please keep visiting this site."
Oriental SEVP and Chief Operating Officer
First and foremost, all funds are safe. Your accounts are now a part of the Oriental banking system.
If you continue accessing Scotiabank’s former banking service, you won’t be able to see your account balances on this site. You will have an instant view of your account balances by activating your new Oriental Online Banking service and following the prompts to login or sign up.
You must have recently received a letter with your provisional accesses to start using the online banking services. Remember, to access your accounts online, you must do so through your new Oriental Online Banking. Visit orientalbank.com/usvi and under "Oriental Access", click on "Access Your Accounts", select "Personal Banking". Click here to learn more about online enrollment.
The fastest way for you to access your funds is by activating your Oriental debit card. If you have not yet received the card and need immediate funds, you can do the following:
Some product names and account numbers changed. You should have received a Welcome Package by mail with all details. Now, you can:
Or you can call toll-free: 1.800.981.8405.
Direct debits linked to your old account number will continue to be processed as usual. For new direct debits, please use your new account number assigned in the letter received.
ACH payroll checks will automatically be deposited as before the transition.
Your routing number stayed the same. The number for St. Thomas is 021606056 and St. Croix is 021606069.
You will have instant access to all account information and transactional activity. The old PIN will not work with the new card.
With your new card, just tap to pay. It’s fast and secure. Your card never leaves your hand and the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay using the chip or magnetic stripe. It is important that you activate the new card immediately, because you will not be able to use your old card.
Certificate of Deposit (CD)
Oriental will honor the current rate, fees, and terms of your Certificate of Deposits (CDs) up to the maturity date. These will then be renewed with Oriental’s terms and conditions.
Auto and Personal Loans
Some details you should know:
Manage your money anywhere, anytime.
You will be able to use online banking to:
With our mobile tools, you will be able to:
Existing Online Banking User:
Remember, to access your accounts online, you must do so through your new Oriental Online Banking. Visit orientalbank.com/usvi and under "Oriental Access", click on "Access Your Accounts", select "Personal Banking".
Now you will need to reschedule any transactions using Oriental’s online banking platform. This includes automated transfers, bill payments, among others.
New Online Banking User:
You must first enroll using a desktop computer. After you have established your new password and logged in for the first time, you will then be able to log in to Mobile Banking on your mobile device.
Before you start using the Oriental Mobile Banking app, you must first enroll in Online Banking using a desktop computer or your mobile browser. After you have established your user id and password and logged in for the first time on a desktop computer, you will then log in through the app. You will need to download the Oriental Bank mobile app to access your accounts, selecting the “Banca Movil Oriental” icon with the orange O on a white background.
IMPORTANT: Remember to delete the old mobile banking app, Oriental Caribbean, that appears with the Oriental O icon on a gray background.
Why should I delete the Oriental Caribbean app? When the bank systems were converted, your accounts migrated to the Oriental systems. So your information will be updated in this new online and mobile banking.
Your cards now safer
Only Oriental offers you SecurLOCKTM. An easy-to-use application that helps you protect your cards. This will allow you to:
Your Bill Pay will be changing to a new platform. After you set up your online banking, you could add new payees.
You will be able to:
Commercial Credit Cards
The Mastercard Business Credit Card is the perfect tool to cover our clients' needs or business.
If you have an existing debit card, you will receive a debit card with chip and contactless by mail. With your new card, just tap to pay. It’s fast and secure. Your card never leaves your hand and the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay using the chip or magnetic stripe. It is important that you activate it immediately, because you will not be able to use your old card.
Point of Sale (POS)
A POS solution makes it easy for businesses to accept major credit and debit cards, plus:
Oriental Cash Management
We offer a variety of Electronic Business Banking Service Packages, better known as the Oriental Cash Management Service. We've prepared this helpful guide to facilitate your transition from the Online Banking for Business system to the Oriental Cash Management.
|Business||Has the transactional and consultation functionalities within the electronic banking service.|
|Business Plus||The client can view information on their accounts + balance of their loans and everything related to them, such as payment history, making payments, and with prior credit approval, making advances from lines of credit.|
|Premium||The client can see information about their accounts + balance of their loans, and everything related to them, such as payment history + ACH and/or “Wire” services. The essential cost includes one of the two modules.|
All packages include, at no additional cost, the mobile app (Oriental Biz) and the Remote Deposit Check. They can also consist of both the ACH module for payment of payrolls and the Wire module to carry out Wire Transfers, on the computer or the cell phone. Each module (ACH or WIRE) has additional cost.
Web portal available to our commercial clients for handling of their international transactions. Tradenet provides the ability to request and manage Letters of Credit, Direct Collections, and Foreign Currency Wire Transfers. The portal also provides reports which can be viewed online, printed and/or exported.
Remote Check Deposit
As of August 24, wire transfers in favor of your account with Oriental should be routed through:
Refer to the following document titled “Incoming Wire Transfer Instructions” which you can use as a template to communicate the change to your clients.
Everyone at Oriental is committed and focused on assisting our customers and will continue taking the necessary steps to ensure all have been served appropriately. Oriental welcomes questions and thanks our customers for their patience as we work to provide the best banking experience.
Your customer service number is 1.800.981.5554.
Service hours are: