At Oriental, we are more than ready to work with you.

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"Oriental Bank completed the transition of all former Scotiabank accounts to the Oriental banking platform last weekend. This transition means that all accounts are now under Oriental account numbers and not accessible by their former Scotiabank numbers. Other banking products such as debit cards which supply access to account funds have also changed.

We want to assure our esteemed clients that their funds are safe and secure. We understand that there is frustration and apprehension in not being able to access funds. It is the priority of every person in our organization to assist our clients in updating their user information which would allow immediate access to their accounts.

While every effort was made to notify and inform customers of the steps to be taken to access their funds once conversion was complete through mail delivery, media alerts, social media notifications, and outreach efforts. Unfortunately, all customers did not receive the necessary notifications. We acknowledge that this is a disruption in the lives of our banking clients’, and we are working diligently to rectify the situation.

As always, for the most up-to-date information, please keep visiting this site."

Ganesh Kumar

Oriental SEVP and Chief Operating Officer

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Viewing Your Online Balance

First and foremost, all funds are safe. Your accounts are now a part of the Oriental banking system.

If you continue accessing Scotiabank’s former banking service, you won’t be able to see your account balances on this site. You will have an instant view of your account balances by activating your new Oriental Online Banking service and following the prompts to login or sign up.

You must have recently received a letter with your provisional accesses to start using the online banking services. Remember, to access your accounts online, you must do so through your new Oriental Online Banking. Visit orientalbank.com/usvi and under "Oriental Access", click on "Access Your Accounts", select "Personal Banking". Click here to learn more about online enrollment.

Gaining Immediate Access to Funds

The fastest way for you to access your funds is by activating your Oriental debit card. If you have not yet received the card and need immediate funds, you can do the following: 

  • Write a check using your old Scotiabank checks for expenses as normal. These checks will continue to be accepted. At this time there is no need to order new Oriental checks.
  • Access the new Oriental Online Banking and Mobile Banking services to make payments or transfer money. See more details here.
  • Withdraw funds in the Branch or Drive-thru using a counter slip or by writing a check for “cash” using a Scotiabank check to Oriental.

For You

Products

Deposit Accounts

Some product names and account numbers changed. You should have received a Welcome Package by mail with all details. Now, you can:

  • Continue to use the checks you currently have with the old account number.
  • Reorder checks by accessing your Online Banking:
    1. At the top menu, click on “Customer Service”.
    2. Under “Account Services,” click “Order Checks”.
    3. Select an account and click “Continue”.
    4. You will be redirected to the check request page.

    Or you can call toll-free: 1.800.981.8405.

  • Conveniently deposit cash and checks through the ATMs located in our branches, Drive-Thru, Remote Check Deposit, and branches.

Direct debits linked to your old account number will continue to be processed as usual. For new direct debits, please use your new account number assigned in the letter received.

ACH payroll checks will automatically be deposited as before the transition.

Your routing number stayed the same. The number for St. Thomas is 021606056 and St. Croix is ​​021606069.

Debit Cards

If you have an existing debit card, you must have received a debit card with chip and contactless by mail, followed by a secure, personalized envelope with their new PIN.
  • If you have RECEIVED the debit card and new PIN, you can activate it by:
    • Making a payment or POS transaction using the new card
    • At any ATM with the new PIN
    • Calling 866.622.6800.

You will have instant access to all account information and transactional activity. The old PIN will not work with the new card.

  • If you HAVE NOT RECEIVED YOUR PIN through the mail due to mail delays due to the pandemic, or outdated addresses click here to request a call back or call us at 1.800.981.5554

  • If you HAVE NOT RECEIVED A DEBIT CARD through the mail, we encourage you to call us at 1.800.981.5554. To avoid lines at the branch, appointments can be scheduled online, just select St. Thomas or St. Croix. Customers age 65+ and first responders will be given special consideration. For personal safety, visitors are reminded to wear a mask and maintain 6 feet of social distance when visiting the branch.

With your new card, just tap to pay. It’s fast and secure. Your card never leaves your hand and the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay using the chip or magnetic stripe. It is important that you activate the new card immediately, because you will not be able to use your old card.

  • Direct debits linked to your debit card will need to be registered again once you receive your new card.
  • The purchase limit for your debit cards (aggregated) will increase to $5,000 daily for your convenience. For cash withdrawals, you will continue to enjoy a maximum of $1,000 a day at ATMs. For more details, please read the Personal Banking Services Agreement.

Certificate of Deposit (CD)

Oriental will honor the current rate, fees, and terms of your Certificate of Deposits (CDs) up to the maturity date. These will then be renewed with Oriental’s terms and conditions.

Auto and Personal Loans

Some details you should know:

  1. There will be NO changes in your account number.
  2. The terms and conditions of your auto or personal loan will remain the same until maturity.
  3. Payments:
    1. If you have a direct debit, you don’t have to proceed to make any changes.
    2. You can continue to use your payment book until further notice.
    3. If you send your payments by mail, please note that the new address will be: P.O. Box 195115, San Juan, PR 00919-5115.

Online Services

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Online Banking

Manage your money anywhere, anytime.

You will be able to use online banking to:

  • Verify balances and transactions
  • Make payments and transfers
  • Receive alerts and statements
  • Send money to other people
  • Open an account
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Mobile Banking

With our mobile tools, you will be able to:

  • Deposit checks using your cellphone camera1
  • Send money to any account in USVI, Puerto Rico, and the United States with People Pay
  • Quickly access your balances and transactions using Touch ID or Passcode
  • Make payments
  • Make transfers between Oriental accounts.
  • Locate branches and ATMs
Enroll to Online Banking

Existing Online Banking User:

If you were an existing customer, you should've received your provisional username and password by mail. If you did not receive the letter, call 1.800.981.5554.

Remember, to access your accounts online, you must do so through your new Oriental Online Banking. Visit orientalbank.com/usvi and under "Oriental Access", click on "Access Your Accounts", select "Personal Banking".

Now you will need to reschedule any transactions using Oriental’s online banking platform. This includes automated transfers, bill payments, among others.


New Online Banking User:

You must first enroll using a desktop computer. After you have established your new password and logged in for the first time, you will then be able to log in to Mobile Banking on your mobile device.

  1. Visit orientalbank.com/usvi on your web browser
  2. In the menu, click “Access your accounts”
  3. Under “Oriental Access”, select “Personal Banking”
  4. Under “Not yet enrolled?” click on “Sign Up”
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  5. Read the details and check the small boxes where necessary and click continue
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  6. Create your user profile
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After completing the registration, you will have the option to subscribe to the e-statements.
 
After that, you are ready to log in and download the Mobile Banking app.
Download our Mobile Banking App

Before you start using the Oriental Mobile Banking app, you must first enroll in Online Banking using a desktop computer or your mobile browser. After you have established your user id and password and logged in for the first time on a desktop computer, you will then log in through the app. You will need to download the Oriental Bank mobile app to access your accounts, selecting the “Banca Movil Oriental” icon with the orange O on a white background.

Download the app here: 2,3

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IMPORTANT: Remember to delete the old mobile banking app, Oriental Caribbean, that appears with the Oriental O icon on a gray background.

Why should I delete the Oriental Caribbean app? When the bank systems were converted, your accounts migrated to the Oriental systems. So your information will be updated in this new online and mobile banking. 

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Bank Statements

  • You will receive a final statement for your old account. After August 24, you will receive your new Oriental statement at the account cycle date.
  • The last statement of your old account will include activity until August 21. You must know that your transaction history will not be available online after this date.
  • The deposit account statements cycles are on the 15th and 30th of each month. Your account type determines your account cycle date.
  • If you currently receive a combined statement, you will continue to receive it after the transition if the two accounts are active and have a balance.
  • You will continue to receive the front image of your paid and canceled checks on your checking account statement.
  • Oriental is committed to the environment by promoting responsible use of paper and reducing the environmental impact on the world. We urge you to join our efforts and enroll to receive your statements online.

Retail Banking

Welcome Package

Didn't receive the welcome package? Download it below.

 

Download Here

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For your Business

Products

Commercial Credit Cards

The Mastercard Business Credit Card is the perfect tool to cover our clients' needs or business.

  • Simplifies accounting and helps manage employee representation and travel expenses.
  • Offer details of consumption per user.
  • Offers a detailed monthly report with the breakdown of each card's expenses in the business account.

Debit Cards

If you have an existing debit card, you will receive a debit card with chip and contactless by mail. With your new card, just tap to pay. It’s fast and secure. Your card never leaves your hand and the transaction is encrypted, protecting your data. If the point of sale is not contactless, you can pay using the chip or magnetic stripe. It is important that you activate it immediately, because you will not be able to use your old card.

  • Direct debits linked to your debit card will need to be registered again once you receive your new card.
  • The purchase limit for your debit cards (aggregated) will increase to $5,000 daily for your convenience. For cash withdrawals, you will continue to enjoy a maximum of $1,000 a day at ATMs. For more details, read the Personal Banking Services Agreement.

Point of Sale (POS)

A POS solution makes it easy for businesses to accept major credit and debit cards, plus:

  • Streamlines the availability of funds through electronic deposits.
  • Decreases the risk of fraud and theft as it reduces cash handling.
    • Allows customer to get detailed sales summary.
  • Provide technical support 24/7.
  • Acceptance of payment methods increases.
  • Offers alternative payment methods.

Oriental Cash Management

We offer a variety of Electronic Business Banking Service Packages, better known as the Oriental Cash Management Service. We've prepared this helpful guide to facilitate your transition from the Online Banking for Business system to the Oriental Cash Management.

Business Has the transactional and consultation functionalities within the electronic banking service.
Business Plus The client can view information on their accounts + balance of their loans and everything related to them, such as payment history, making payments, and with prior credit approval, making advances from lines of credit.
Premium The client can see information about their accounts + balance of their loans, and everything related to them, such as payment history + ACH and/or “Wire” services. The essential cost includes one of the two modules.

All packages include, at no additional cost, the mobile app (Oriental Biz) and the Remote Deposit Check. They can also consist of both the ACH module for payment of payrolls and the Wire module to carry out Wire Transfers, on the computer or the cell phone. Each module (ACH or WIRE) has additional cost.

Tradenet

Web portal available to our commercial clients for handling of their international transactions. Tradenet provides the ability to request and manage Letters of Credit, Direct Collections, and Foreign Currency Wire Transfers. The portal also provides reports which can be viewed online, printed and/or exported.

Commercial Banking

Welcome Package

Didn't receive the welcome package? Download it below.

 

Download Here
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Everyone at Oriental is committed and focused on assisting our customers and will continue taking the necessary steps to ensure all have been served appropriately. Oriental welcomes questions and thanks our customers for their patience as we work to provide the best banking experience.

 

Contact Center

Your customer service number is 1.800.981.5554.

Service hours are:

  • Monday through Friday from 7:00 am to 7:00 pm
  • Saturdays from 8:00 am a 5:00 pm